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Impel Communication Suite

Next-generation conversational AI technology that’s always on for your dealership


Today’s connected omnichannel world demands always-on engagement at every touchpoint. Enter Impel’s Communication Suite. With technology powered by Natural Language Processing, Machine Learning, and automated communication protocols, you can be confident that every shopper and customer is receiving the same personalized experience your dealership provides at any time of day or night.

Our technology goes to work immediately and never sleeps, responding intelligently to every shopper lead and reaching out to customers for timely service appointments and post-sale F&I communications. Augment and amplify your effectiveness and productivity 24/7 with Impel.


  • Sales AI – personalized engagement at scale for every lead

  • Service AI – automated outreach to drive service revenue

  • F&I Pursuit - post-sale personalized F&I retailing



Our Award-Winning Technology Suite Includes:

360° WalkArounds®
Interactive exterior and interior walkarounds and still images

Feature Tour®
Multimedia showcase of each vehicle’s most valuable features, tailored to individual shoppers

Video Tour
A cost-effective way to add full-motion narrated video walkarounds to your vehicle listings

VINtelligent Retargeting®
VIN-specific, personalized, feature-driven remarketing based on shopper VDP interaction

Impel Capture
The fastest and easiest way to get your vehicle images online

F&I Advantage™
A better way to merchandise vehicle protection, warranty and insurance products

gary_rome2"Impel enables us to deliver a better online shopping experience, and that’s led to a 23% increase in time spent on VDPs and 36% more lead submissions. It’s also what sets us apart from other dealers in the area."

- Tim Ferreira  |  eCommerce and Parts Director

Featured in Automotive News & trusted by the most prominent names in the industry.