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Impel Communication Suite

Next-generation conversational AI technology that’s always on for your dealership


Today’s connected omnichannel world demands always-on engagement at every touchpoint. Enter Impel’s Communication Suite. With technology powered by Natural Language Processing, Machine Learning, and automated communication protocols, you can be confident that every shopper and customer is receiving the same personalized experience your dealership provides at any time of day or night.

Our technology goes to work immediately and never sleeps, responding intelligently to every shopper lead and reaching out to customers for timely service appointments and post-sale F&I communications. Augment and amplify your effectiveness and productivity 24/7 with Impel.

  • Sales AI – personalized engagement at scale for every lead

  • Service AI – automated outreach to drive service revenue

  • F&I Pursuit - post-sale personalized F&I retailing

  • VINtelligent AI: automated and personalized performance marketing



Our Award-Winning Technology Suite Includes:

Sales AI
Conversational AI that converts more leads with personalized engagement at scale

Service AI
Grow service revenue with automated outreach and personalized communication

F&I Pursuit
Post-sale retailing that drives incremental F&I revenue for your dealership

360° WalkArounds®
Interactive exterior and interior walkarounds and still images

Feature Tour®
Multimedia showcase of each vehicle’s most valuable features, tailored to individual shoppers

Video Tour
A cost-effective way to add full-motion narrated video walkarounds to your vehicle listings

gary_rome2"Impel enables us to deliver a better online shopping experience, and that’s led to a 23% increase in time spent on VDPs and 36% more lead submissions. It’s also what sets us apart from other dealers in the area."

- Tim Ferreira  |  eCommerce and Parts Director